General conditions | B | powered by
You can cancel your reservation on your own through the link in the confirmation email, or by calling the restaurant during opening hours at +39 0412770688, up to 12 hours before the booked time.
In case of late cancellation (with less than 12 hours notice of the booked time), or no-show, 40 euros per person will be charged as a 'no show fee'. The credit card guarantee will be used exclusively to charge the penalty in the cases and terms specified.
Delays of up to 15 minutes will be tolerated, after which the table reservation will no longer be guaranteed.
For groups of more than 15, it is possible to book more than 5 months in advance by writing to info@veniceacquapazza.com
Please inform the staff on duty of any intolerances upon your arrival.
By vaporetto:
From Piazzale Roma or S. Lucia Station:
- Line 1: Sant’Angelo stop.
- Line 2: Rialto stop.
Walking:
- From Zattere: cross the Accademia Bridge and continue through Campo S. Stefano towards Rialto.
- From Rialto: proceed towards Campo San Luca, then towards Campo Manin towards Accademia.
- From the Station: proceed towards Rialto along Strada Nuova and then follow the directions to Campo Sant’Angelo.
Pursuant to Regulation (EU) 2016/679 (hereinafter "Regulation"), this page describes the methods for processing the personal data of users who interact with the web services of E-Group Srl (hereinafter "E-Group") accessible electronically at the following addresses:
prenota-web.it (and all subordinate third-level domains)
This information does not concern other sites, pages or online services that can be reached via hypertext links that may be published on the sites but referring to resources outside the prenota-web.it domain.
Following consultation of the sites listed above, data relating to identified or identifiable natural persons may be processed.
In the absence of specific information contained in the various pages, the "owner" of the data processing is E-Group Srl, owner of the site "prenota-web.it", with registered office in Via Enrico Fermi 9 - 35136 Padua (PD).
In the absence of specific information contained in the various pages, the treatments connected to the web services of this site take place at the headquarters of the company E-Group S.r.l. in Padua, via Enrico Fermi 9 - 35136.
The legal basis of the processing is the provision of the service requested by the interested party.
The computer systems and software procedures used to operate this site acquire, during their normal operation, some personal data whose transmission is implicit in the use of Internet communication protocols.
This category of data includes IP addresses or domain names of computers and terminals used by users, the addresses in URI / URL (Uniform Resource Identifier / Locator) notation of the requested resources, the time of the request, the method used in submit the request to the server, the size of the file obtained in response, the numerical code indicating the status of the response given by the server (successful, error, etc.) and other parameters relating to the operating system and the user's IT environment.
These data, necessary for the use of web services, are also processed for the purpose of:
The optional, explicit and voluntary sending of messages to the E-Group contact addresses, as well as the compilation and forwarding of the forms on the E-Group sites, involve the acquisition of the sender's contact data, necessary to respond , as well as all personal data included in communications.
Specific information will be published on the pages of the E-Group sites prepared for the provision of certain services.
Cookies are small text files that a website can place on your computer or mobile device when you visit a site or page. The cookie allows the website, or another website, to recognize the device the next time you visit it. There are many functions that cookies perform. For example, they can help us remember your username and preferences, analyze site performance, or allow you to view more relevant content.
This type of cookie allows certain sections of the Site to function correctly. They are of two categories, persistent and session:
persistent: once the browser is closed they are not destroyed but remain up to a preset expiration date
session: they are destroyed every time the browser is closed
These cookies, always sent from our domain, are necessary to view the site correctly and in relation to the technical services offered, they will therefore always be used and sent, unless the user changes the settings in his browser (thus invalidating the display of the pages of the site).
The forms with a credit card request as guarantee or online payment use the external "Stripe" service. For information on the data processing of this service, consult the pages: Stripe Cookie policy and Privacy Policy
For more information and clarifications, visit the dedicated section on the website of the Privacy Guarantor: http://www.garanteprivacy.it/cookie
In addition to the specific features offered by some external services, each browser offers methods to limit or disable cookies. For more information on managing cookies, visit the appropriate links:
Also remember that browsing without the use of technical and profiling cookies is possible through what is called incognito browsing (or anonymous browsing) and which is feasible with all major browsers.
Consent to the use of cookies is requested via a banner at the top of the window as soon as you log into the site for the first time. It is specified that by clicking on Accept you accept the use of cookies. The consent is stored for 6 months.
There are no transfers of Personal Data to Recipients outside the European Union.
In the absence of specific information contained in the various pages, the data collected will be made available, exclusively for the purposes indicated above, as well as to the E-Group personnel units competent in this regard, also to external collaborators in charge of their processing whose list is available at the owner's office.
The interested parties have the right to obtain from E-Group, in the cases provided for, access to personal data and the correction or cancellation of the same or the limitation of the processing that concerns them or to oppose the processing (articles 15 to 22 of EU Regulation no.679 of 2016). The appropriate application is submitted by contacting the Data Protection Officer at E-Group (E-Group - Personal Data Protection Officer, in Padua, via Enrico Fermi 9 - 35136), email: e-group@e-group.it.).
Interested parties who believe that the processing of personal data referring to them carried out through this site is in violation of the provisions of the Regulations have the right to lodge a complaint with E-Group, or to take appropriate judicial offices.
These General Conditions are applicable to the restaurant reservation service, hereinafter referred to as "Restaurant" provided to the user customer, hereinafter "Customer". The Restaurant makes use of the BOOKING-WEB booking service provided by E-group srl hereinafter "Service".
The reservation service provided by the restaurant to the customer is provided free of charge.
The booking service is provided by E-group srl at the Restaurant for the duration foreseen in the contract.
The Service provides the possibility that the Customer can request a reservation at the Restaurant through the online form.
To request a reservation, the Customer must enter his / her personal data requested in the form in addition to all the information useful to the Restaurant to provide the Customer Service. The Customer must ensure that the data entered is correct. At the end of the booking, the Customer will immediately receive an e-mail which will include all the data entered in the booking form. In the event that the customer does not receive this email he will immediately notify the restaurant via email. Upon receipt of the email, the Customer must verify that all the data entered is correct. In the event of errors, the Customer will promptly inform the Restaurant by e-mail stating the changes to be made. Any errors in the data entered by the Customer in the booking form (name, telephone, e-mail address, etc.) may lead to the cancellation of the reservation.
The availability of the number of seats in the restaurant may be limited.
The "Booking Requests" must be verified and confirmed by the Restaurant and cannot be considered confirmed and approved by the Restaurant. The Restaurant can freely cancel the Booking Requests based on the availability of the seats. The reservation will not be understood as effective until the receipt of an email in which the phrase "Booking confirmation" will be highlighted.
The reservation may be subject to a credit card guarantee. The Restaurant, if it considers it, can request a pre-authorization to guarantee the reservation that cannot be used for virtual payment methods. In the event that the customer, after having booked and entered the credit card details, if requested, should not be present at the lunch or dinner service in the time indicated in the booking request or if he should cancel the reservation beyond the limits defined in the " Cancellation policy "authorizes the Restaurant to withdraw from the Customer's bank account via credit card, the amount that was highlighted in the booking request and communicated in the email received from the Customer.
Inside the email received from the Customer after filling out the booking form, there is a link to check the "Booking Status" where there is also the possibility to cancel the reservation. The Customer has the right to cancel his / her reservation (Request or Confirmed) within the terms of the "Cancellation Policy" without any penalty. Once this is over, authorize the Restaurant, where provided, to charge the amount indicated in the booking form and reported in the email received from the Customer. The Restaurant may reserve the right to charge a penalty even if the Customer arrives with a lower number of people than the number indicated in the reservation, in this case the amount will be calculated based on the number of missing covers.
The Restaurant will use the data entered by the Customer to provide the requested Service and will keep data as required in the Privacy Policy. The Customer may request the deletion of personal data at any time. The Customer accepts that some non-personal data (day and time of booking, number of seats, presence of children / babies, etc.) can be used only for statistical purposes.
The credit card management service (verification, pre-authorization, authorization, etc.) is managed by Book-web in collaboration with Stripe. For the management of payments, the Restaurant will have a direct relationship with Stripe, therefore it will not be brokered by E-group. E-group is not responsible for Stripe's actions towards the Restaurant. In the case of a payment made via Stripe, the Restaurant will receive from them a bank transfer net of the bank commissions indicated on the site www.stripe.com - section Rates, if not previously agreed.
If the Customer does not show up at the Service or if the Customer cancels the reservation beyond the limit indicated in the "Cancellation Policy" the Restaurant has the right to use the amount committed with the credit card as payment for the withdrawal of the booking, considering this sum as a penitential deposit pursuant to art. 1386 cod. civ.
If the Customer presents the Restaurant to the Service and if the Customer explicitly requests it, the Restaurateur has the right to use the amount committed with the credit card as an advance payment, thus contributing to the total payment of the Service by applying the VAT rate in force (CC art. 1385 and following).
If the Restaurant requires the Customer a credit card to guarantee and the latter does not pre-authorize or does not make a pre-payment, in the event that the Customer does not show up or if the Customer cancels the reservation beyond the limit indicated in the “Policy of cancellation "the Restaurant has the right to charge the Customer the amount committed with the credit card as payment for the withdrawal of the booking, considering this amount as a penitential deposit pursuant to art. 1386 cod. civ.
E-group will use all the methods it knows to guarantee the security of the data and information entered in the reservations and stored on its servers. The booking request form will be protected by the SSL protocol. The credit card application form will be entirely managed by Stripe and protected by the SSL protocol. The Restaurant may not have access to the Customer's credit card information in any way. E-group cannot be held responsible for any damage suffered as a result of the Service provided to the Restaurant or provided to the Customer.
In the event of disputes with the Restaurant regarding the Service, the Customer will have to contact the Restaurant directly for the necessary clarifications.
The Restaurant reserves the right to change these General Conditions and notify the Customer
The Customer expressly and without reservation accepts all the clauses present in these General Conditions